Frequently Asked Questions
Not sure of anything, contact us and we will see how we can help you
How do I pay you if we are not at home?
After we have cleaned your windows, we will leave an addressed envelope with a bill inside with the amount you need to pay. Simply make your cheque out to ‘clean-my-windows.com’, and pop it in the post. Please see our payment page.
How often do you call?
The majority, about 95% of our customers prefer us to call monthly. We operate on a monthly DATE. This means that if we call on you for the first time on say the 15th of January, it is very likely we will call on or near to the 15th of February etc. The only exception is when we shut down for a week over Christmas, bank holidays and very wet days.
Is clean-my-windows.com a local company?
Yes. We’re based in Grantham and only clean in and around the town and surrounding villages. We use the name ‘clean-my-windows.com’ as it’s a name easily remembered.
Do you clean the windowsills?
Of course! Also included in your price are the frames and white PVC door panels.
What else do you clean?
Also on the menu are fascias, the fronts of gutters, drain or down pipes, conservatory roofs, cladding, signage and of course we do clean the other side of the glass if you want us to! These all require a separate quote which I will be happy to do for you.
We have a locked gate, is that a problem?
Not usually. We endeavour to clean all of your windows for you each time we call. Should you have a locked gate we can do any of the following:
- Call or text you the day before to ask you to unlock the gate, and where possible, we can lock it again for you.
- Leave a note asking you to open the gate the next day.
- On your approval, use a step ladder to jump/open the gate.
- Use the key you have cut for us ;o)
Who do I contact if I have a problem?
We want to do the best by our customers. Our promise to you is that we will address any concerns as soon as possible, often immediately. Any concerns should be mentioned to me, Matt, and I will personally resolve any problem. For example, if we have missed a window, we will come back and clean it straight away, or at your convenience.
What else do you clean?
facias, conservatory roofs, inside windows. Not here what you want cleaning, please ask us and we will do our best to accommodate you.
If you have any other questions, or are not sure about anything, please contact us.